Administrative Office Procedures
Administrative office procedures may not be glamorous, but they are essential to the success of any enterprise. A well run office reduces miscommunications and helps to eliminate common errors.
In this training, students will learn the basics of bookkeeping. We encourage students to take the entire course, and then re-visit sections that may have been difficult.
This course will help participants understand the different methods of communication and how to make the most of each of them.
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Writing is a key method of communication for most people. This course will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. Various business reports will be covered including proposals.
Each and every one of us serves customers, whether we realize it or not. Maybe you’re on the frontlines of a company or serving internal customers. This course will look at all types of customers, how we can serve them better, and improve ourselves.