Course curriculum

  • 1

    Customer Service Overview

    • Customer Service Module 1 Getting Started

  • 2

    Customer Service Lessons

    • Customer Service Module 2 Who We Are and What We Do

    • Customer Service Module 3 Establishing Your Attitude

    • Customer Service Module 4 Identifying and Addressing Customer Needs

    • Customer Service Module 5 Generating Return Business

    • Customer Service Module 6 In-Person Customer Service

    • Customer Service Module 7 Giving Customer Service Over the Phone

    • Customer Service Module 8 Providing Electronic Customer Service

    • Customer Service Module 9 Recovering Difficult Customers

    • Customer Service Module 11 Ten Things You Can Do to WOW Customers Every Time

    • Customer Service Module 10 Understanding When to Escalate

  • 3

    Customer Service Quiz

    • Customer Service Quiz