Course curriculum

    1. Customer Service -Module 1- Getting Started

      FREE PREVIEW

    2. Customer Service -Module 2- Who We Are and What We Do

      FREE PREVIEW

    3. Customer Service -Module 3- Establishing Your Attitude

    4. Customer Service -Module 4- Identifying and Addressing Customer Needs

    5. Customer Service -Module 5- Generating Return Business

    6. Customer Service -Module 6- In-Person Customer Service

    7. Customer Service -Module 7- Giving Customer Service Over the Phone

    8. Customer Service -Module 8- Providing Electronic Customer Service

    9. Customer Service -Module 9- Recovering Difficult Customers

    10. Customer Service -Module 10- Understanding When to Escalate

    11. Customer Service -Module 11- Ten Things You Can Do to WOW Customers Every Time

    1. Customer Service Quiz

About this course

  • $70.00
  • 12 lessons
  • 1 hour of video content