Conflict Resolution
Wherever two or more people come together, there is bound to be conflict. This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size.
Conflict Resolution Module 1 Getting Started
Conflict Resolution Module 2 An Introduction to Conflict Resolution
Conflict Resolution Module 3 Conflict Resolution Styles with TKI
Conflict Resolution Module 4 Creating an Effective Atmosphere
Conflict Resolution Module 5 Creating a Mutual Understanding
Conflict Resolution Module 6 Focusing on Individual & Shared Needs
Conflict Resolution Module 7 Getting to the Root Cause
Conflict Resolution Module 8 Generating Options
Conflict Resolution Module 9 Building a Solution
Conflict Resolution Module 10 The Short Version of the Process
Conflict Resolution Module 11 Additional Tools
Conflict Resolution Quiz