Course curriculum

  • 1

    Conflict Resolution Overview

    • Conflict Resolution Module 1 Getting Started

  • 2

    Conflict Resolution Lessons

    • Conflict Resolution Module 2 An Introduction to Conflict Resolution

    • Conflict Resolution Module 3 Conflict Resolution Styles with TKI

    • Conflict Resolution Module 4 Creating an Effective Atmosphere

    • Conflict Resolution Module 5 Creating a Mutual Understanding

    • Conflict Resolution Module 6 Focusing on Individual & Shared Needs

    • Conflict Resolution Module 7 Getting to the Root Cause

    • Conflict Resolution Module 8 Generating Options

    • Conflict Resolution Module 9 Building a Solution

    • Conflict Resolution Module 10 The Short Version of the Process

    • Conflict Resolution Module 11 Additional Tools

  • 3

    Conflict Resolution Quiz

    • Conflict Resolution Quiz