Softskills Lab

Handling a Difficult Customer -Module 3- Stress Management (Internal Stressors)

Handling a Difficult Customer -Module 4- Stress Management (External Stressors)

Handling a Difficult Customer -Module 5- Transactional Analysis

Handling a Difficult Customer -Module 6- Why are Some Customers Difficult

Handling a Difficult Customer -Module 7- Dealing with the Customer Over the Phone

Handling a Difficult Customer -Module 8- Dealing with the Customer in Person

Handling a Difficult Customer -Module 9- Sensitivity in Dealing with Customers

Handling a Difficult Customer -Module 10- Scenarios of Dealing with a Difficult Customer

Handling a Difficult Customer -Module 11- Following up with a Customer Once You Have Addressed Their Issue

Handling a Difficult Customer Quiz